Q: How long does delivery take? A: We aim to process all orders within 24 hours. Standard delivery typically takes 2-5 business days depending on your location. You will receive a tracking number as soon as your order is dispatched.
Q: How can I track my order? A: Once your order is shipped, we will email you a tracking link. You can also track your order status directly on our website by visiting the “Track Your Order” page and entering your Order ID.
↩️ Returns & Warranty
Q: What is your return policy? A: We offer a 7 Day return policy for all unused and unopened items. If you change your mind, simply contact us to initiate a return. Please note that return shipping fees may apply.
Q: What if I receive a damaged or defective product? A: We apologize for the inconvenience! If your product arrives damaged or isn’t working correctly, please contact our support team within 24 hours of delivery. We will arrange a free replacement or a full refund immediately.
Q: Do your products come with a warranty? A: Yes. All our electronic devices come with a standard 1-Year Manufacturer Warranty (unless stated otherwise). This covers any internal hardware defects but does not cover physical or water damage.
💯 Products & Authenticity
Q: Are your products 100% original? A: Absolutely. At Orison, we have a strict zero-tolerance policy for fakes. We source our products directly from authorized global distributors to ensure you receive only genuine, original electronics.
Q: Do you sell used or refurbished items? A: All items sold on Orison are Brand New and sealed in their original packaging. If we ever offer open-box or refurbished units, they will be clearly marked in a separate “Outlet” category.
